How we are dealing with coronavirus
May we politely request?
If you or any of your party have the following symptoms or are feeling at all unwell, please save your visit for another day.
- Continuous cough
- High temperature
- Shortness of breath
If you need to cancel your booking because a member of your party is showing any of the symptoms of Covid please let us know as soon as possible
Getting A Table
At Realitea we are committed to the safety of customers and staff alike. We have therefore made changes to our usual way of working to help keep everyone as safe as possible. In addition to the precautions we are now all familiar with, we ask you to don a face mask within the premises until you are seated and once you get up to leave the tea-room.
Do I Have To Book Or Can I Just Drop In?
We welcome walk-in customers providing we have empty tables. Obviously we have had to reduce our seating capacity to meet social distancing constraints.
It may be we have to ask you to return after a short period if we are full.
For special occasions or Afternoon Teas, simply contact us via Facebook Messenger to request a table, remembering to let us know which day and time you wish to book for. We also need to know the number of people in your party, and have your name and contact number for trace and track purposes. Tables are available Tuesday, Wednesday, Thursday, Friday & Saturday between 11am - 4pm. We will message you within 24 hours (?) to let you know whether we are able to meet your request.
What Do I Need Do?
Once you have had confirmation of your booking simply turn up at the appointed date and time.
Please be sure to arrive on time as we have staggered table bookings to help manage social distancing. On arrival you will be shown to your table and we would ask that you stay at your table as far as possible.
How Long Is My Table Booked For?
Due to the need to allow time to sanitise tables your table is booked for 80 minutes, with a 10 minute window to prepare the table for the next party
This allows you plenty of time to enjoy your meal in a calm and relaxed atmosphere. We ask for your co-operation in vacating the table promptly at the end of your allotted time.
How Else Are You Protecting Me?
In addition to the above, tables are sanitised between each party, as are the menus we provide to you. Hand sanitiser is also available on every table and at key locations and we ask you to make use of this in line with the Government guidelines to help protect yourself and others.
Every member of the Realitea crew is trained to the highest food safety & hygiene standards and these will be practised throughout the tearoom and kitchen.
What About Toilet Facilities?
If you need to use the toilet, and it is already in use, we have provided a chair where you can wait.
This not only helps to respect the need for social distancing, but also allows less able customers to wait in comfort until the toilet is free.
How Do I Pay?
As we do not serve alcohol you may pay either at the counter or at table. Simply let us know when you are ready and we can bring your bill to the table.
When you are ready to pay, we can take your payment at the counter with our card reader - either by contactless or Chip&Pin. We accept all major credit cards and Google & Apple Pay. Cash may also be used.
Track & Trace
How will you comply with GDPR & Data Protection rules?
The information is only being collected to assist the Government’s request for the 'NHS Test & Trace' process.
It will be securely stored, only used if there is a need to check if a coronavirus outbreak has occurred and we or the public health authorities need to contact guests and it will be securely destroyed after 21 days.
Where will these details be stored and in what form?
The process will be to store the information digitally and securely. Paper forms completed by customers are scanned and then destroyed. Scanned images are stored electronically off-site until no longer required after three weeks, when they are deleted.
Who will have access to these details?
The information will be retained securely and made available to the health authorities if they wish to follow up on suspected outbreaks through their 'test and trace' procedures.
Will you require customers to leave their names and contact details, or will it be optional?
Every customer will be asked to provide contact details. We think that customers will understand that this makes sense and is in compliance with the Government’s guidance.
Following new Government rules (Sept 2020 and May 2021) we are now required by law to collect contact details for all customers as part of the NHS 'Test & Trace' programme. Regrettably if you do not provide the required information we cannot serve you.
What About My Voucher Which Expired While You Were Closed?
We understand that people may have unused vouchers that may have just or are about to expire, and haven't been able to book to take advantage of them.
Don't worry we have added a further year to the expiry date to give you chance to redeem them